On 20th January 2022, we held a webinar to share how Humo, our newest partner company, has established Humo Lab to spearhead digitalization and innovation. At Humo Lab, several products have been developed and launched, including mobile banking apps, payment apps, kiosks, and more. The webinar focused on Humo’s introduction, sharing best practices on how microfinance institutions can do better to extend financial inclusion.
The one-hour event featured Taejun Shin (Founder & CEO, Gojo & Company), Firdavs Mayunusov (Co-founder and General Director, MDO Humo), Firdavs Nuriddinzoda (Director of HumoLab, MDO Humo), moderated by Arnaud Ventura (Managing Partner, Gojo & Company). The webinar consisted of four parts: Introduction of Gojo & Company, Introduction of Humo, Introduction of Humo Lab, and Panel Discussion.
In the first part, Taejun shared what financial inclusion is, what Gojo strives to achieve and how Gojo operates in many parts of the world with its newest footprint being Tajikistan. It was followed by a talk from Firdavs M. covering the history and evolution of Humo, the story of how Humo Lab was established, and how the collaboration between tech and business teams allows disruptive thinking. Firdavs N. continued the presentation to introduce user-friendly services of Humo Lab and strategies behind their provision. The last 20 minutes was a panel discussion answering questions from audience, including topics such as synergies between Gojo and Humo.
The webinar was a great success, attended by over 150 people from 22 countries. The webinar was followed by an Ask Me Anything session where the audiences enjoyed direct interaction with the panelists.
To watch or rewatch the webinar, the recording is available here:
If you are interested in learning more about Gojo and receiving invitations to our future webinars, subscribe to our newsletter at the bottom of this page.
On 20th January 2022, we held a webinar to share how Humo, our newest partner company, has established Humo Lab to spearhead digitalization and innovation. At Humo Lab, several products have been developed and launched, including mobile banking apps, payment apps, kiosks, and more. The webinar focused on Humo’s introduction, sharing best practices on how microfinance institutions can do better to extend financial inclusion.
The one-hour event featured Taejun Shin (Founder & CEO, Gojo & Company), Firdavs Mayunusov (Co-founder and General Director, MDO Humo), Firdavs Nuriddinzoda (Director of HumoLab, MDO Humo), moderated by Arnaud Ventura (Managing Partner, Gojo & Company). The webinar consisted of four parts: Introduction of Gojo & Company, Introduction of Humo, Introduction of Humo Lab, and Panel Discussion.
In the first part, Taejun shared what financial inclusion is, what Gojo strives to achieve and how Gojo operates in many parts of the world with its newest footprint being Tajikistan. It was followed by a talk from Firdavs M. covering the history and evolution of Humo, the story of how Humo Lab was established, and how the collaboration between tech and business teams allows disruptive thinking. Firdavs N. continued the presentation to introduce user-friendly services of Humo Lab and strategies behind their provision. The last 20 minutes was a panel discussion answering questions from audience, including topics such as synergies between Gojo and Humo.
The webinar was a great success, attended by over 150 people from 22 countries. The webinar was followed by an Ask Me Anything session where the audiences enjoyed direct interaction with the panelists.
To watch or rewatch the webinar, the recording is available here:
If you are interested in learning more about Gojo and receiving invitations to our future webinars, subscribe to our newsletter at the bottom of this page.
In order to speed up loan approval processes, many banks and microfinance institutions use computer algorithms to calculate credit scores. I'm sure many of you are familiar with seeing a numerical credit score like '700'.
Credit scoring collects various pieces of information about a loan applicant and maps them to a single number. Based on the applicant’s loan repayment history, their use of other financial services, and other factors, the algorithm calculates a score such as '670 for this applicant', '740 for that applicant', and so on. And if the score is lower than the predefined threshold, the loan will not be approved.
Here, I would like to introduce a little theorem that makes up a part of Gojo's credit scoring approach.
Whether or not you can repay a loan without issues depends to a large extent on the size of the loan. For example, if I take a loan of $1 million, and spend it all at once without thinking, I will probably have a problem repaying it later. However, if I take a loan of $1, and use it to pay for some expenses, I will probably not have a problem repaying it later. In other words, credit scoring, which measures my ability to repay the loan, should be a function of the loan size.
Now, let's extend this view just a little bit more. The larger the loan size, the higher the credit score that should be required for the borrower, and therefore the higher the hurdle. The smaller the loan size, the lower the credit score that should be required for the borrower, and the lower the hurdle.
If that is the case, then for any given borrower, there should be a loan size that represents a manageable hurdle. For any kind of borrower, if we keep reducing the loan size, we will eventually find an amount that matches the maximum credit score they can achieve.
Maxima’s MBela team with an MBela agent at her house after a community gathering. / Koh Terai
The above paragraphs outlinea little theorem about credit scoring, which is my favorite. Of course, we can take a further step to consider how we might apply it in practice.
Why don't we just look for the (maximum) loan size we believe a borrower can handle, and use that as their credit score? Rather than producing a score like '670' or '740', it would be easier for everyone to understand that $500 is the maximum possible amount they would be allowed to borrow. If the amount is clear, borrowers can plan their investment.
We are actually applying this approach in a loan product currently being offered by Maxima, our partner in Cambodia. Their small digital loans project (also known as MBela) uses an automated assessment process to provide a credit score in the form of the maximum amount each person can borrow. The resulting credit score is easy for both the agent and borrower to understand.
Gojo wants to provide services that are innovative in their simplicity.
Yoshinari Noguchi is a researcher at Gojo and Company. He works in Gojo’s R&D team, and is currently looking into new ways to understand and support money management for low-income people, as well as analysis of data from the Hrishipara diaries and Gojo’s own financial diary projects.
In order to speed up loan approval processes, many banks and microfinance institutions use computer algorithms to calculate credit scores. I'm sure many of you are familiar with seeing a numerical credit score like '700'.
Credit scoring collects various pieces of information about a loan applicant and maps them to a single number. Based on the applicant’s loan repayment history, their use of other financial services, and other factors, the algorithm calculates a score such as '670 for this applicant', '740 for that applicant', and so on. And if the score is lower than the predefined threshold, the loan will not be approved.
Here, I would like to introduce a little theorem that makes up a part of Gojo's credit scoring approach.
Whether or not you can repay a loan without issues depends to a large extent on the size of the loan. For example, if I take a loan of $1 million, and spend it all at once without thinking, I will probably have a problem repaying it later. However, if I take a loan of $1, and use it to pay for some expenses, I will probably not have a problem repaying it later. In other words, credit scoring, which measures my ability to repay the loan, should be a function of the loan size.
Now, let's extend this view just a little bit more. The larger the loan size, the higher the credit score that should be required for the borrower, and therefore the higher the hurdle. The smaller the loan size, the lower the credit score that should be required for the borrower, and the lower the hurdle.
If that is the case, then for any given borrower, there should be a loan size that represents a manageable hurdle. For any kind of borrower, if we keep reducing the loan size, we will eventually find an amount that matches the maximum credit score they can achieve.
Maxima’s MBela team with an MBela agent at her house after a community gathering. / Koh Terai
The above paragraphs outlinea little theorem about credit scoring, which is my favorite. Of course, we can take a further step to consider how we might apply it in practice.
Why don't we just look for the (maximum) loan size we believe a borrower can handle, and use that as their credit score? Rather than producing a score like '670' or '740', it would be easier for everyone to understand that $500 is the maximum possible amount they would be allowed to borrow. If the amount is clear, borrowers can plan their investment.
We are actually applying this approach in a loan product currently being offered by Maxima, our partner in Cambodia. Their small digital loans project (also known as MBela) uses an automated assessment process to provide a credit score in the form of the maximum amount each person can borrow. The resulting credit score is easy for both the agent and borrower to understand.
Gojo wants to provide services that are innovative in their simplicity.
Yoshinari Noguchi is a researcher at Gojo and Company. He works in Gojo’s R&D team, and is currently looking into new ways to understand and support money management for low-income people, as well as analysis of data from the Hrishipara diaries and Gojo’s own financial diary projects.
In today's digital world, physical cash is rapidly becoming a relic of traditional financial systems that have disadvantaged the unbanked. By combining mobile digital financial tools (such as mobile remittances and loan disbursal) with other money management tools (such as financial education), we believe unbanked people can access financial services and break out of the poverty cycle. At Gojo, we wish to include financially excluded people and enable them to achieve financial goals and self-sufficiency.
I joined Gojo as a Software Engineer in August 2020 to enable this mission and solve our mobile engineering challenges, of which there are many. I’m going to talk about two of these today.
Challenge #1:
How do you create a Digital Field Application system that works even if the cell tower is down?
Most of the time, we take internet access for granted. That’s not the case for our customers in many countries, where the internet can be patchy and a precious resource. In order to ensure that our DFA didn’t stop working when the internet did, we had to architect our technology to be offline-first.
First, we loaded our app onto an Android tablet with 32GB of storage. We were able to store all the relevant data like names, photos, and loans locally on each device. The user, typically someone like a loan agent, doesn’t even need to know whether the tablet is online or offline, because the app behaves the same either way.
In the event of the internet dropping off, as soon as the tablet is reconnected to the internet, the data automatically syncs with our servers. That enables us to maintain data quality despite patchy internet.
Field officer taking photos of new M-Lady client using Gojo's DFA / Koh Terai
Challenge #2:
How do you enable field agents to update their Customer Forms on the fly to capture desired and customisable client data?
A critical piece of our Digital Field Application is to collect client information on tablets. This information is then used to make a decision on whether a client is eligible for a loan or not. These forms can vary widely depending on the data capture requirements of the partner. Keeping the fact in mind that the KYC forms could change on a regular basis, it did not make sense for us to go for a conventional route, i.e., to hardcode forms on the tablet itself.
We solved this problem by implementing the SDUI (Server Driven User Interface) architecture for our form screens. It works in conjunction with the offline architecture I mentioned above to render the latest version of the form to the client when the internet connectivity is present, or the latest cached version in the offline scenario.
It provided us the following benefits:
Partners no longer need to depend on mobile developers to update the app to show specific changes in forms or to change the order of the UI. An agent can now use a web portal to make any changes he/she wants in the forms and it would be reflected in the app instantly.
It’s easier for loan agents to introduce new form fields, like images and map views from their office computers and have it reflect on the mobile app.
It enables the engineering team to create more reusable form components and scale across partners, because we do not have to hardcode the forms for each of our partners.
As we continue to scale our Digital Field Application across Gojo partner companies, these solutions will evolve, but we're confident that our approach of immersive design and innovative development is the best way to yield technology that is as resilient and adaptive as the people in the places where it is meant to be used.
Jeet Dholakia works as part of Gojo's technology team as a software engineer, focusing particularly on mobile engineering. He is passionate about solving complex engineering problems and good mobile design, and is currently working on Gojo's Digital Field Application and Customer Mobile Application.
In today's digital world, physical cash is rapidly becoming a relic of traditional financial systems that have disadvantaged the unbanked. By combining mobile digital financial tools (such as mobile remittances and loan disbursal) with other money management tools (such as financial education), we believe unbanked people can access financial services and break out of the poverty cycle. At Gojo, we wish to include financially excluded people and enable them to achieve financial goals and self-sufficiency.
I joined Gojo as a Software Engineer in August 2020 to enable this mission and solve our mobile engineering challenges, of which there are many. I’m going to talk about two of these today.
Challenge #1:
How do you create a Digital Field Application system that works even if the cell tower is down?
Most of the time, we take internet access for granted. That’s not the case for our customers in many countries, where the internet can be patchy and a precious resource. In order to ensure that our DFA didn’t stop working when the internet did, we had to architect our technology to be offline-first.
First, we loaded our app onto an Android tablet with 32GB of storage. We were able to store all the relevant data like names, photos, and loans locally on each device. The user, typically someone like a loan agent, doesn’t even need to know whether the tablet is online or offline, because the app behaves the same either way.
In the event of the internet dropping off, as soon as the tablet is reconnected to the internet, the data automatically syncs with our servers. That enables us to maintain data quality despite patchy internet.
Field officer taking photos of new M-Lady client using Gojo's DFA / Koh Terai
Challenge #2:
How do you enable field agents to update their Customer Forms on the fly to capture desired and customisable client data?
A critical piece of our Digital Field Application is to collect client information on tablets. This information is then used to make a decision on whether a client is eligible for a loan or not. These forms can vary widely depending on the data capture requirements of the partner. Keeping the fact in mind that the KYC forms could change on a regular basis, it did not make sense for us to go for a conventional route, i.e., to hardcode forms on the tablet itself.
We solved this problem by implementing the SDUI (Server Driven User Interface) architecture for our form screens. It works in conjunction with the offline architecture I mentioned above to render the latest version of the form to the client when the internet connectivity is present, or the latest cached version in the offline scenario.
It provided us the following benefits:
Partners no longer need to depend on mobile developers to update the app to show specific changes in forms or to change the order of the UI. An agent can now use a web portal to make any changes he/she wants in the forms and it would be reflected in the app instantly.
It’s easier for loan agents to introduce new form fields, like images and map views from their office computers and have it reflect on the mobile app.
It enables the engineering team to create more reusable form components and scale across partners, because we do not have to hardcode the forms for each of our partners.
As we continue to scale our Digital Field Application across Gojo partner companies, these solutions will evolve, but we're confident that our approach of immersive design and innovative development is the best way to yield technology that is as resilient and adaptive as the people in the places where it is meant to be used.
Jeet Dholakia works as part of Gojo's technology team as a software engineer, focusing particularly on mobile engineering. He is passionate about solving complex engineering problems and good mobile design, and is currently working on Gojo's Digital Field Application and Customer Mobile Application.
Last March, I conducted two weeks of ethnographic field research in rural Cambodia with the local staff at our partner company Maxima.
Aside from learning about the villagers and their behaviours around money, I also tried to understand their relationship with technology.
During my research, I observed one phenomenon that surprised me.
Many of the homes I visited had mysterious numbers written on their ceilings. They were written with permanent marker, or etched into the wood. I was baffled by what they were.
Mysterious numbers written and scratched into the ceiling of a home in Banteay Meas, Cambodia / Koh Terai
Can you guess what they are?
It turns out that they are phone numbers of contacts that are important to them — doctors, police, their family members, and relatives.
The baffling part is that these people all owned feature phones, and some of them even owned smartphones.
So naturally I asked them, “why don’t you put these numbers into your phone?”
Their responses made me smile.
“I don’t know how to register numbers into my phone, I only know how to receive calls”.
“My phone is in English and besides, I can’t read”
“If I lose my phone, I would lose my data.”
“If the numbers stay in the phone, they sometimes get deleted. They never move if they are on the ceiling.”
“My phone is in English and besides, I can’t read”
I felt enlightened after hearing their responses. It became clear to me how their relationships to their mobile devices are quite different from the relationship I have with my smartphone.
For me, this leads to other interesting questions we could ask like… - What are their relationships with their mobile devices like? - How would that influence their relationship to mobile apps? - Does this behaviour tell us anything about the strengths of social ties in these communities? - Are there clues we can derive from the way people use spatial memory to organize information?
“I got this phone 2 years ago. I don’t know how to use the phone. I only receive calls. I only remember if the last two numbers are 27 it’s my first daughter, if its 20, it’s my second daughter.”
How many people do you know that store phone numbers on their ceilings at home?
Koh designs products and services for Gojo. He spends time listening to clients and potential customers to deliver well-intentioned financial and digital products for low-income households.
Last March, I conducted two weeks of ethnographic field research in rural Cambodia with the local staff at our partner company Maxima.
Aside from learning about the villagers and their behaviours around money, I also tried to understand their relationship with technology.
During my research, I observed one phenomenon that surprised me.
Many of the homes I visited had mysterious numbers written on their ceilings. They were written with permanent marker, or etched into the wood. I was baffled by what they were.
Mysterious numbers written and scratched into the ceiling of a home in Banteay Meas, Cambodia / Koh Terai
Can you guess what they are?
It turns out that they are phone numbers of contacts that are important to them — doctors, police, their family members, and relatives.
The baffling part is that these people all owned feature phones, and some of them even owned smartphones.
So naturally I asked them, “why don’t you put these numbers into your phone?”
Their responses made me smile.
“I don’t know how to register numbers into my phone, I only know how to receive calls”.
“My phone is in English and besides, I can’t read”
“If I lose my phone, I would lose my data.”
“If the numbers stay in the phone, they sometimes get deleted. They never move if they are on the ceiling.”
“My phone is in English and besides, I can’t read”
I felt enlightened after hearing their responses. It became clear to me how their relationships to their mobile devices are quite different from the relationship I have with my smartphone.
For me, this leads to other interesting questions we could ask like… - What are their relationships with their mobile devices like? - How would that influence their relationship to mobile apps? - Does this behaviour tell us anything about the strengths of social ties in these communities? - Are there clues we can derive from the way people use spatial memory to organize information?
“I got this phone 2 years ago. I don’t know how to use the phone. I only receive calls. I only remember if the last two numbers are 27 it’s my first daughter, if its 20, it’s my second daughter.”
How many people do you know that store phone numbers on their ceilings at home?
Koh designs products and services for Gojo. He spends time listening to clients and potential customers to deliver well-intentioned financial and digital products for low-income households.
The landscape of Hpa-an, Kayin State, Myanmar. / Taejun Shin
Myanmar’s financial services industry is nascent compared to the rest of the world, since the country only started to open up after the transition in 2011 from military rule to a civilian government. With the transition came liberalization of the financial services industry, with the Central Bank of Myanmar becoming an autonomous entity, and the enactment of the Microfinance business law in 2012. Since then, the industry has been playing catch up with the rest of the world, specifically in the area of mass market consumer lending.
Banks in Myanmar have traditionally served the corporate sector with credit, and have only recently started to slowly expand their reach into the SME sector, with a couple of non-traditional banks dipping their toes into consumer lending. The biggest obstacle banks face is the majority of the population’s lack of credit history. This creates a catch-22 for the risk-averse banking sector, who will not lend to consumers without credit history, but cannot build credit histories for consumers without taking the risk of lending in the first place. Microfinance institutions have been left to pick up where banks fell short in providing lending services to consumers, taking high risk, and building credit histories.
Microfinance in Myanmar started with the mission of getting people out of poverty and extending financial inclusion. The gap in the provision of mainstream financial services has led to the popularity of microfinance among the un/underserved credit-hungry populace. As a result, while maintaining its social mission, the microfinance sector has also grown to be a provider of mass market retail lending, ranging from consumer lending to micro/small business lending. Such rapid expansion in the lending scene has brought the need for credit scoring to the forefront, especially among the no/thin file segment of the population. This is where the sector’s years of trial and error in building the credit history of no/thin file clients can begin to bear fruit, as the sector starts to address the need for stronger credit scoring and risk management by building credit scorecards.
A lady selling flowers to visitors of Bagan, the most popular tourist destination in Myanmar. / Taejun Shin
Credit scorecards: An introduction
So, what is a credit scorecard?
It is the heart of credit scoring. It is a checklist of data points that are collected and weighted to spit out a score that we call a credit score, and financial institutions use this score to measure the risk level of a consumer. Consumers who have high credit scores are usually considered low-risk, while consumers on the other end of the spectrum, who have low credit scores, are considered high-risk.
The credit score and its associated risk level can decide whether a consumer gets approved for a loan, the pricing on the loan (risk-weighted pricing), and in some cases, even the loan amount and term. With credit scoring playing an important role in the decision-making process, the need to understand how the credit scorecard is made becomes critical.
A credit scorecard is created by looking at data on past loans that the institution has made so that it can extrapolate its experience of past loans to future consumers. To do this, they first need to classify consumers as either “good” or “bad”, and an analysis is carried out to explore and extract a set of characteristics that makes a borrower “good” or “bad”. In this scenario, the definition of a “bad” consumer, in hindsight, is any consumer to whom the institution would choose not to offer a loan again. There are two main types of scorecards for making such an analysis: an expert scorecard and a statistical scorecard.
Let us begin with the expert scorecard. It is the most basic credit scorecard and the most commonly used scorecard. As its name suggests, it is a scorecard made with inputs from an expert. People with years of experience in lending and credit appraisal make a list of characteristics to check and score for any consumers applying for the loan. This is a very manual process that relies on the personal experience of seasoned loan officers and credit managers in the case of microfinance, and of the underwriting team, in the case of banks.
The statistical scorecard does not draw on any personal experience but instead on statistics. The scorecard is built by using regression analysis to find correlations between data points collected from consumers and the performance of their past loans. This often means that an institution has collected hundreds, if not thousands, of data points from consumers and their past loans to find the correlations.
There is a midway approach, aptly called a hybrid scorecard. This is the combination of the two scorecards where the statistical scorecard is evaluated by experts to create a final version of the scorecard.
Creating a credit scorecard
Financial institutions that are looking to build a scorecard need to evaluate whether they have sufficient data points covering:
Transaction history (volume and amounts of deposits, withdrawals, cash ins, cash outs, and payments)
Saving history (balances in individual account or across all deposit accounts)
Demographics (age, gender, location, etc.)
Loan performance (number of times a consumer is late for previous loan instalments, number of days late for previous instalments, history of delinquency)
Income data (individual / consolidated debt to income ratio)
Relationship with the institution (how long the consumer has been with the institution, other products of the institution used by the consumer)
Alternative sources of data such as the credit bureau, call/text data, social media usage, etc.
The more data points, the better the statistical scorecard is. If the institution does not have access to or has not accumulated sufficient relevant data points, they can create an initial scorecard by using expert team members who have the experience to make judgement calls in lending, while gradually transitioning towards a statistical scorecard.
A restaurant owner providing buffet lunch for local people in Yangon City. / Taejun Shin
Transitioning to a statistical scorecard: The example of MIFIDA
The following is an example of one of Gojo’s partner companies, Microfinance Delta International (MIFIDA), and its journey to create a scorecard.
MIFIDA is a microfinance institution in Myanmar with around 150,000 customers and a portfolio of around $40 million. It was incorporated in 2013 but hit its stride in 2017, when it grew from a handful of branches to 60+ branches today. With such growth, the need to reevaluate its risk management policies and credit assessment became apparent. This in turn highlighted the need for a scorecard for its customers.
MIFIDA already had a scorecard for its MSME customers, but it was a basic expert scorecard that covered the usual characteristics such as: debt coverage ratio, the ratio of repayment amount to income, number of outstanding loans, age, years in the business receiving the loan, etc. But it did not have a scorecard for its mass market lending products, such as its group loans.
MIFIDA therefore set out to reevaluate its current MSME scorecard and to create a new scorecard from scratch for its group loans. Below, I will cover the re-evaluation and update of the MSME scorecard, and the challenges we encountered in the process. I hope to cover our journey toward creating a new scorecard for the group loans in a later post.
Relevant data is paramount for making a statistical scorecard, and this is exactly what MIFIDA did not have. It had only implemented its core banking system in recent months and even then, it only had transactional data going back as far as the data that had been migrated into the system. Despite being around seven years old, MIFIDA did not have digitised historical data on clients. There was also no guarantee that the digitised data was reliable.
This ruled out immediate creation of the statistical scorecard for MIFIDA, but as they had experts who have been making loan decisions for years now, they decided to create an expert scorecard based on the experience of their staff. They listed down everything that made a consumer “good” and “bad”. From that listing, the team trimmed it down to 14 specific characteristics that would be most telling of the customer’s behavior and provided the weightings on each characteristic to be scored. A new application form was then drafted so that the data needed for scoring could be captured.
Market-wide challenges in credit scoring
MIFIDA is using this new expert scorecard and application form as stepping stones toward a future statistical scorecard of its own. Apart from the lack of data points mentioned above, the current challenges that MIFIDA is facing in creating the statistical scorecard are:
A lack of data analysts and data scientists in Myanmar. Even if you have the data, there are few people in Myanmar with the skills to do the necessary analytics to build and produce the scorecard. It would require a person well versed in R or Python to handle large datasets, do exploratory data analysis, find correlations using regression or one of a few other methods, and then make a production-level scorecard that could be used in the field.
The lack of a credit bureau. Anyone who wants to double check a customer’s self-reported credit history will simply have to trust the consumer as there is no centralized database to check against. In recent years, MCIX (Myanmar Credit Info Exchange) has started to provide such a service to the microfinance sector, but it is still a nascent endeavour, as it currently only shows some of the loans that the customer has taken from other microfinance institutions, and sharing of delinquency data is still a work in progress. Until MCIX or the national credit bureau are fully-fledged, with the majority of financial institutions onboard, MIFIDA will have to check credit histories either by building these histories itself, or through traditional means such as asking family, relatives or local authorities.
Tying into the institutional lack of data is that most customers are no/thin file customers who are only just beginning to be financially included. This means that they are at the start of their journey to build a credit history with a formal financial institution. Building such histories takes time. On the other hand, it also presents an opportunity to financial service providers to get the data they want to collect from customers right, so that it can be processed and used for scoring in the future.
Financial institutions in Myanmar, MIFIDA included, are currently working on overcoming those challenges of building a statistical scorecard and transitioning from expert scorecards, as there is a whole world of new opportunities if the transition is successful.
An artisan who makes umbrellas in Pathein City. The town is known for umbrellas. / Taejun Shin
The rewards of better credit scoring
Myanmar has seen one example of an institution that is inching closer to a full statistical scorecard, and the opportunity this has provided to that institution.
The institution is Yoma Bank. Their digital lending product, called SMART Credit, is made for the mass market with a hybrid scorecard in the backend that is recalibrated every year with the help of Experian, one of the biggest providers of credit scoring and analytics in the world. This has helped Yoma Bank to expand its lending portfolio to everyday consumers and to a new market segment that it would not normally lend to due to the associated risk.
MIFIDA hopes to replicate that success by building its own customers’ credit history, while using an expert scorecard to mitigate the current risks until sufficient data is collected for a statistical scorecard. MIFIDA will also look to move onto digital lending and digitizing much of its operations so that its loan officers can focus more on building relationships with customers instead of focusing on application forms and transactions. Such digitization would allow for the collection of well-structured data points that could be used to move onto a statistical model, enabling MIFIDA to expand more easily to new customer segments with reduced risk in future by providing a comparable baseline for the new segment’s credit scoring.
Kaung Set Lin is Gojo's Country Officer for Myanmar, and has over 6 years of experience in Myanmar's financial sector, primarily focusing on developing and implementing digital financial products. His work includes managing the rollout of Gojo's digital products, including our Digital Field Application (DFA).
The landscape of Hpa-an, Kayin State, Myanmar. / Taejun Shin
Myanmar’s financial services industry is nascent compared to the rest of the world, since the country only started to open up after the transition in 2011 from military rule to a civilian government. With the transition came liberalization of the financial services industry, with the Central Bank of Myanmar becoming an autonomous entity, and the enactment of the Microfinance business law in 2012. Since then, the industry has been playing catch up with the rest of the world, specifically in the area of mass market consumer lending.
Banks in Myanmar have traditionally served the corporate sector with credit, and have only recently started to slowly expand their reach into the SME sector, with a couple of non-traditional banks dipping their toes into consumer lending. The biggest obstacle banks face is the majority of the population’s lack of credit history. This creates a catch-22 for the risk-averse banking sector, who will not lend to consumers without credit history, but cannot build credit histories for consumers without taking the risk of lending in the first place. Microfinance institutions have been left to pick up where banks fell short in providing lending services to consumers, taking high risk, and building credit histories.
Microfinance in Myanmar started with the mission of getting people out of poverty and extending financial inclusion. The gap in the provision of mainstream financial services has led to the popularity of microfinance among the un/underserved credit-hungry populace. As a result, while maintaining its social mission, the microfinance sector has also grown to be a provider of mass market retail lending, ranging from consumer lending to micro/small business lending. Such rapid expansion in the lending scene has brought the need for credit scoring to the forefront, especially among the no/thin file segment of the population. This is where the sector’s years of trial and error in building the credit history of no/thin file clients can begin to bear fruit, as the sector starts to address the need for stronger credit scoring and risk management by building credit scorecards.
A lady selling flowers to visitors of Bagan, the most popular tourist destination in Myanmar. / Taejun Shin
Credit scorecards: An introduction
So, what is a credit scorecard?
It is the heart of credit scoring. It is a checklist of data points that are collected and weighted to spit out a score that we call a credit score, and financial institutions use this score to measure the risk level of a consumer. Consumers who have high credit scores are usually considered low-risk, while consumers on the other end of the spectrum, who have low credit scores, are considered high-risk.
The credit score and its associated risk level can decide whether a consumer gets approved for a loan, the pricing on the loan (risk-weighted pricing), and in some cases, even the loan amount and term. With credit scoring playing an important role in the decision-making process, the need to understand how the credit scorecard is made becomes critical.
A credit scorecard is created by looking at data on past loans that the institution has made so that it can extrapolate its experience of past loans to future consumers. To do this, they first need to classify consumers as either “good” or “bad”, and an analysis is carried out to explore and extract a set of characteristics that makes a borrower “good” or “bad”. In this scenario, the definition of a “bad” consumer, in hindsight, is any consumer to whom the institution would choose not to offer a loan again. There are two main types of scorecards for making such an analysis: an expert scorecard and a statistical scorecard.
Let us begin with the expert scorecard. It is the most basic credit scorecard and the most commonly used scorecard. As its name suggests, it is a scorecard made with inputs from an expert. People with years of experience in lending and credit appraisal make a list of characteristics to check and score for any consumers applying for the loan. This is a very manual process that relies on the personal experience of seasoned loan officers and credit managers in the case of microfinance, and of the underwriting team, in the case of banks.
The statistical scorecard does not draw on any personal experience but instead on statistics. The scorecard is built by using regression analysis to find correlations between data points collected from consumers and the performance of their past loans. This often means that an institution has collected hundreds, if not thousands, of data points from consumers and their past loans to find the correlations.
There is a midway approach, aptly called a hybrid scorecard. This is the combination of the two scorecards where the statistical scorecard is evaluated by experts to create a final version of the scorecard.
Creating a credit scorecard
Financial institutions that are looking to build a scorecard need to evaluate whether they have sufficient data points covering:
Transaction history (volume and amounts of deposits, withdrawals, cash ins, cash outs, and payments)
Saving history (balances in individual account or across all deposit accounts)
Demographics (age, gender, location, etc.)
Loan performance (number of times a consumer is late for previous loan instalments, number of days late for previous instalments, history of delinquency)
Income data (individual / consolidated debt to income ratio)
Relationship with the institution (how long the consumer has been with the institution, other products of the institution used by the consumer)
Alternative sources of data such as the credit bureau, call/text data, social media usage, etc.
The more data points, the better the statistical scorecard is. If the institution does not have access to or has not accumulated sufficient relevant data points, they can create an initial scorecard by using expert team members who have the experience to make judgement calls in lending, while gradually transitioning towards a statistical scorecard.
A restaurant owner providing buffet lunch for local people in Yangon City. / Taejun Shin
Transitioning to a statistical scorecard: The example of MIFIDA
The following is an example of one of Gojo’s partner companies, Microfinance Delta International (MIFIDA), and its journey to create a scorecard.
MIFIDA is a microfinance institution in Myanmar with around 150,000 customers and a portfolio of around $40 million. It was incorporated in 2013 but hit its stride in 2017, when it grew from a handful of branches to 60+ branches today. With such growth, the need to reevaluate its risk management policies and credit assessment became apparent. This in turn highlighted the need for a scorecard for its customers.
MIFIDA already had a scorecard for its MSME customers, but it was a basic expert scorecard that covered the usual characteristics such as: debt coverage ratio, the ratio of repayment amount to income, number of outstanding loans, age, years in the business receiving the loan, etc. But it did not have a scorecard for its mass market lending products, such as its group loans.
MIFIDA therefore set out to reevaluate its current MSME scorecard and to create a new scorecard from scratch for its group loans. Below, I will cover the re-evaluation and update of the MSME scorecard, and the challenges we encountered in the process. I hope to cover our journey toward creating a new scorecard for the group loans in a later post.
Relevant data is paramount for making a statistical scorecard, and this is exactly what MIFIDA did not have. It had only implemented its core banking system in recent months and even then, it only had transactional data going back as far as the data that had been migrated into the system. Despite being around seven years old, MIFIDA did not have digitised historical data on clients. There was also no guarantee that the digitised data was reliable.
This ruled out immediate creation of the statistical scorecard for MIFIDA, but as they had experts who have been making loan decisions for years now, they decided to create an expert scorecard based on the experience of their staff. They listed down everything that made a consumer “good” and “bad”. From that listing, the team trimmed it down to 14 specific characteristics that would be most telling of the customer’s behavior and provided the weightings on each characteristic to be scored. A new application form was then drafted so that the data needed for scoring could be captured.
Market-wide challenges in credit scoring
MIFIDA is using this new expert scorecard and application form as stepping stones toward a future statistical scorecard of its own. Apart from the lack of data points mentioned above, the current challenges that MIFIDA is facing in creating the statistical scorecard are:
A lack of data analysts and data scientists in Myanmar. Even if you have the data, there are few people in Myanmar with the skills to do the necessary analytics to build and produce the scorecard. It would require a person well versed in R or Python to handle large datasets, do exploratory data analysis, find correlations using regression or one of a few other methods, and then make a production-level scorecard that could be used in the field.
The lack of a credit bureau. Anyone who wants to double check a customer’s self-reported credit history will simply have to trust the consumer as there is no centralized database to check against. In recent years, MCIX (Myanmar Credit Info Exchange) has started to provide such a service to the microfinance sector, but it is still a nascent endeavour, as it currently only shows some of the loans that the customer has taken from other microfinance institutions, and sharing of delinquency data is still a work in progress. Until MCIX or the national credit bureau are fully-fledged, with the majority of financial institutions onboard, MIFIDA will have to check credit histories either by building these histories itself, or through traditional means such as asking family, relatives or local authorities.
Tying into the institutional lack of data is that most customers are no/thin file customers who are only just beginning to be financially included. This means that they are at the start of their journey to build a credit history with a formal financial institution. Building such histories takes time. On the other hand, it also presents an opportunity to financial service providers to get the data they want to collect from customers right, so that it can be processed and used for scoring in the future.
Financial institutions in Myanmar, MIFIDA included, are currently working on overcoming those challenges of building a statistical scorecard and transitioning from expert scorecards, as there is a whole world of new opportunities if the transition is successful.
An artisan who makes umbrellas in Pathein City. The town is known for umbrellas. / Taejun Shin
The rewards of better credit scoring
Myanmar has seen one example of an institution that is inching closer to a full statistical scorecard, and the opportunity this has provided to that institution.
The institution is Yoma Bank. Their digital lending product, called SMART Credit, is made for the mass market with a hybrid scorecard in the backend that is recalibrated every year with the help of Experian, one of the biggest providers of credit scoring and analytics in the world. This has helped Yoma Bank to expand its lending portfolio to everyday consumers and to a new market segment that it would not normally lend to due to the associated risk.
MIFIDA hopes to replicate that success by building its own customers’ credit history, while using an expert scorecard to mitigate the current risks until sufficient data is collected for a statistical scorecard. MIFIDA will also look to move onto digital lending and digitizing much of its operations so that its loan officers can focus more on building relationships with customers instead of focusing on application forms and transactions. Such digitization would allow for the collection of well-structured data points that could be used to move onto a statistical model, enabling MIFIDA to expand more easily to new customer segments with reduced risk in future by providing a comparable baseline for the new segment’s credit scoring.
Kaung Set Lin is Gojo's Country Officer for Myanmar, and has over 6 years of experience in Myanmar's financial sector, primarily focusing on developing and implementing digital financial products. His work includes managing the rollout of Gojo's digital products, including our Digital Field Application (DFA).
Akira Kawashiro is an attorney qualified to practice both Japanese law and Illinois law, currently serving as a Partner at Southgate, a law firm in Tokyo. His practice primarily focuses on domestic and cross-border mergers and acquisitions (M&A), venture capital investments, and securities regulations. He has also been seconded to the Tokyo Stock Exchange, and has a deep knowledge of disclosure regulations.
Akira began his career in 2013 at Mori Hamada & Matsumoto, where he engaged in domestic and cross-border M&A and antitrust matters. At Gojo, Akira monitors management from an independent standpoint through board and committee meetings as an Outside Director.
Works in: Japan
Akira Kawashiro
Outside Director
Akira Kawashiro is an attorney qualified to practice both Japanese law and Illinois law, currently serving as a Partner at Southgate, a law firm in Tokyo. His practice primarily focuses on domestic and cross-border mergers and acquisitions (M&A), venture capital investments, and securities regulations. He has also been seconded to the Tokyo Stock Exchange, and has a deep knowledge of disclosure regulations.
Akira began his career in 2013 at Mori Hamada & Matsumoto, where he engaged in domestic and cross-border M&A and antitrust matters. At Gojo, Akira monitors management from an independent standpoint through board and committee meetings as an Outside Director.
Works in: Japan
Marco Giancotti
System and Knowledge
Marco studied physics and aerospace engineering, up to doctoral studies at the Sapienza University of Rome and the Japanese Space Exploration Agency (JAXA). Before joining Gojo in 2019, he worked as an engineer and then as a project manager at Axelspace, a maker of small commercial satellites.
At Gojo, Marco participated in several tech initiatives, ranging from DX support for partners around the world to the creation of novel financial service platforms. He led the creation of a digital field application (DFA) as product manager from 2020 to 2022.
Marco reads and writes most of the time. He speaks Japanese and is doing independent research in several scientific fields.
Works in: Tokyo
マルコ・ジァンコッティ
System and Knowledge
学生時代は物理学と宇宙工学を学び、Sapienza University of Romeと宇宙航空研究開発機構（JAXA）で博士課程を修了。2019年までは超小型人工衛星メーカーの株式会社アクセルスペースで衛星の開発とプロジェクトマネジメントを経験。
Starting in August 2024, Ai is responsible for legal and compliance matters at Gojo. She is a qualified attorney-at-law in Japan.
After becoming a registered attorney-at-law in 2012, Ai spent 2.5 years working in the crisis management team of Nishimura & Asahi Law Firm, where she performed internal investigations for client companies, leading to initiating civil litigation, advocating criminal prosecutions, collaborating with relevant authorities/agencies, and providing regulatory guidance to client teams. Subsequently, she joined Mitsubishi Corporation, where she provided comprehensive legal counsel across various corporate and contractual domains, including investments, intellectual property, litigation, implementing policies to meet regulatory compliance, among others.
In her personal life, Ai is a mother of two children. Ai loves pilates, jogging and drawing with her children.
Deepak has joined the Gojo Group as an Audit Manager in the Internal Audit Team from October 2024. He is responsible for conducting / supporting HoldCo and Partner audits. He is a qualified Chartered Accountant with over 14 years of post-qualification experience in the Financial Service Sector.
Prior to Gojo, he has worked with Yes Bank, Standard Chartered Bank and Doha Bank conducting Risk based Internal Audit of various Units of the Bank.
Outside of work, he enjoys jogging and cycling. He is keenly interested in reading about different forms of investments.
Works in: India
Deepak Singhania
Audit Manager
Deepak has joined the Gojo Group as an Audit Manager in the Internal Audit Team from October 2024. He is responsible for conducting / supporting HoldCo and Partner audits. He is a qualified Chartered Accountant with over 14 years of post-qualification experience in the Financial Service Sector.
Prior to Gojo, he has worked with Yes Bank, Standard Chartered Bank and Doha Bank conducting Risk based Internal Audit of various Units of the Bank.
Outside of work, he enjoys jogging and cycling. He is keenly interested in reading about different forms of investments.
Works in: India
Nao Munemura
IR Officer
Joining Gojo in September 2024, Nao is in charge of Investor Relations on the Finance team.
Prior to Gojo, Nao started her career as an investment professional at Mitsubishi Corporation, focusing on mining projects in Chile and Peru. Later, she joined the semi-governmental funds under the Ministry of Economy, Trade & Industry and Ministry of Land, Infrastructure, Transport & Tourism of Japan, encouraging Japanese companies to expand their business overseas.
She holds dual MBA degrees from Universidad de Chile and Tulane University.
Her enthusiasm to work for development comes from her experience attending a boarding high school in the US, United World College, where she spent two unforgettable years with students from more than 80 different countries. Her ambitions have grown stronger through different experiences such as volunteering in an orphanage house in Peru, organizing a young leaders program in Guatemala, and conducting independent research with an indigenous community in Costa Rica.
Outside of work, she is a mother of two kids who she loves to the moon and back, and she enjoys travel and eating.
大学卒業後、三菱商事にて金属資源投資事業、官民ファンド（クールジャパン機構/海外交通・都市開発事業支援機構）にて日本企業の海外市場参入促進支援を目的とした投資事業に従事。また、夫のチリ駐在帯同中にUniversidad de Chile/Tulane Universityの共同MBAプログラム修了。
二児の母、家族・友人と過ごすこと、旅をすること、食べることが好き。
勤務地：日本
Kannan
Respondent Kannan, aged 30, married, a fisherman who lives with his family. He sends his children to private schools. He had lived on small-sized informal loans in 2022 during the economic crisis, when Sri Lanka experienced a significant currency depreciation and sharp price increases.
In early 2023, he repaired his fishing boat and purchased fishing nets through a local microfinance institution. He shares that the fishing nets need to be changed twice or thrice per year and the financial services help in his business continuity. He is also a participant of ROSCA (Rotating Savings and Credit Association) and his income has seen an increase since mid-2023. He faces financial setbacks when his boat engine fails and he depends on his relatives for immediate cash to meet the household needs in times of emergencies.
In the photo, Kannan stands beside his boat and fishing nets.
Jessy
Respondent Jessy, aged 37, is divorced and a mother of two children. She lives in her mother’s house and earns through tailoring where the sewing machine and other tailoring equipment were purchased through a local microfinance institution.
She manages her household needs through occasional alimony from her ex-husband, Samurdhi government benefits and support from close relatives. She keeps monthly shop credit for basic food and grocery expenses and repays the following month. She wants to earn more and focuses on her tailoring skills. Jessy desires to build her own house in the future.
In the photo, Jessy sits next to her newly purchased sewing machine.
We counted the monthly income for each household in the Cambodia Diaries and aggregated the frequencies based on magnitude. The leftmost bar represents the number of months with no recorded income. Levels ranging from less than USD 10 to around USD 70 were the most frequently observed income levels. We can also see that as income increases, its frequency decreases.
This graph shows how the diarists borrow from financial institutions like microfinance institutions and banks for larger loan sizes and in less frequency, and how they borrow from relatives and individual lenders for smaller sized loans.
This is the total number and cumulative amount of all transactions recorded in the Cambodia Diaries. All transactions have been categorised into four quadrants. You can see various sources of income and expenses, as well as the inflows and outflows from financial or asset transactions.
This graph represents the count of expenses for each household in the Cambodia Diaries for over a monthly period, aggregated by magnitude. There were no instances of zero expenses over a month. Levels ranging from less than USD 50 to around USD 90 were the most common expense levels. Compared to the income distribution, the distribution of expenses is more skewed. It suggests that expenses are necessary even when there is no income; in cases of substantial income, some of it is saved instead of spent.
Respondent Prema, aged 33, a housewife and a mother of 3 children, lives with her spouse. Her spouse is a driver and her 13-year-old helps record daily cash flow in the financial diary.
The household purchased a piece of land through a local institution and has done house repairs in phases by pawning gold goods. The loan repayments, utility bills, school and tuition fees are the recurring high expenditures in 2023. In January 2024, they invested in a small business towards fragrant agarwood plants. The household aims towards varied objectives balancing monthly income and expenditures.
In the photo, Prema stands on her purchased land with construction materials.
Chandri
Respondent Chandri, a housewife, aged 33, lives with her spouse, two children and parents. Her spouse is a carpenter and she participates in ‘Equipment Seettu’ where regular deposits are made to a shop and by the end of the stipulated period, she receives household goods. Seettu is a group saving method practiced among Sinhalese men and women, and it operates through friends and social circles in the community. In this case, it is probably in collaboration with the seller of these pots.
She has a children’s bank account where she tries to save, though not regularly. The household had utilized small-sized loans from welfare societies and local lenders for the consumption / purchase of household goods. Chandri shares that managing the medical expenses of the parents is hard to get by, yet the financial diary helps to cut unnecessary expenses and save for emergencies.
In the photo, Chandri carries her new cooking utensils (equipment seettu).
Shoko joined Gojo as a team assistant in August 2024.
Prior to joining Gojo, Shoko worked in the entertainment industry as a digital marketer for a year.
Originally from the United States and having lived in China for five years, she grew up in a diverse environment. In Gojo, she is determined to create a comfortable office environment for everyone.
Shoko loves to go to the beach/ocean, take walks through the city, and talk with her family and friends.
Works in: Japan
Mariko Tsuchiya
Financial Reporting / Accounting
Mariko, a Japanese Certified Public Accountant, joined Gojo & Company in September 2024 as a member of the finance team focusing on accounting and financial reporting.
She started her career at a Japanese electronic components manufacturer. She then joined a Japanese NPO project and worked in Timor-Leste as a project member. Realizing the importance of business, she began studying to become a certified public accountant. After passing the exam, she joined PwC Japan in 2015 and mainly engaged in auditing real estate funds and offshore funds under J-GAAP and IFRS.
Outside work, she enjoys cooking, especially have a big interest in Indian cuisine.
Abbey works at Gojo for financial planning and analysis. He comes from an equity and credit analysis background. Before joining Gojo, he worked with Citi and Standard Chartered Bank, covering a range of companies across Asia. He earned his degree in Management Engineering from Ateneo de Manila University in the Philippines and completed his MBA at Hitotsubashi University in Japan. Abbey is also a CFA® Charterholder.
Abbey enjoys going to the cinema to catch the latest movies and playing video games.
Abbey Bautista
FP&A Officer
Abbeyは五常でファイナンシャル・プランニングと分析に携わっている。株式とクレジット分析のバックグラウンドを持つ。五常に入社する前は、Citi と Standard Chartered Bankでアジア全域のさまざまな企業を担当。フィリピンのAteneo de Manila UniversityでManagement Engineeringの学位を取得し、日本の一橋大学でMBAを取得。また、CFA® Charterholder.
趣味は映画館で最新映画を観ることとビデオゲーム。
Milena Nikolova
Outside Director
Milena has over 25 years of finance experience spanning across investment banking, wealth management, venture capital investing and startup advisory. She is a strong believer that directing capital for impact can be a powerful force for good without compromising financial returns.
Milena is Partner at Antares Ventures, an early-stage venture capital firm taking a strategic approach to investing globally in breakthrough innovations that address sustainability challenges in Asia’s Growth Markets. She is co-chair of the Climate Solutions Committee at the Singapore Venture & Private Capital Association. She is also involved in several philanthropic initiatives and is a Member of the Board of Trustees of the Clean Air Fund, a leading non-profit at the intersection of climate and health.
Prior to that she was Partner at Aera VC and focused on investing in transformative technologies to reverse climate change. In her earlier career as Executive Director at UBS Investment Bank in London, Milena advised leading financial institutions on mergers, acquisitions, and IPOs with over $10bn in deal value. In Singapore, she worked in UBS wealth management, advising ultra-high-net-worth individuals on asset allocation, wealth planning, and corporate structuring.
Milena holds a MSc Degree in International Accounting and Finance from the London School of Economics.
Haruna Tanaka
Corporate Planning Team
Why did you join Gojo?
Since the beginning of my career I had wanted to spend my time on supporting people in developing countries. However, I ended up starting my career as a strategy consultant. After 3 years, I joined Rakuten, a Japan-based internet services company, where I worked mainly at the CEO office as an internal consultant. There were many interesting projects and I really enjoyed my time there, but I couldn’t give up on my original aspiration. After spending 10 years at Rakuten I decided to shift my career to pursue my personal mission. You can read more about my career here. (Link to : https://gojo.co/shifting-your-career-to-serve-a-social-mission)
What does a day in your life look like?
A typical day will be like this:
0700-0900 : Time with kids – breakfast, send them off to school, dish washing, laundry etc
0930-1200 : Start working at home. Morning is usually more quiet and I get time to do analysis, write / read reports etc. (if I’m lucky)
1200-1300 : Lunch
1300-1800 : Meetings with Gojo team members, group company counterparts, committees and board meetings
1800-2000 : Time with kids – dinner, bath, homework etc
2000-2200 : Not everyday but sometimes late night meetings, some additional work to be done
What do you find challenging and rewarding about your job?
The best part is the people you work with. It is amazing to work with really talented people who share the same values and the goal to achieve a social mission. Everyone is very kind and empathetic, while being super professional. I also like the flat and open culture – you are encouraged to dissent without fear, almost all information is disclosed to everyone so transparency is quite high, very little hierachy. The challenges are workload management and distance with the clients. Being a startup there is always so much work that needs to be done, while as a working mother there is only limited time I can spend, so it sometimes becomes difficult. Being in Japan, it is sometimes difficult to provide effective support to clients in a timely manner. Having said that I feel that the challenges are possible to overcome with the great team members.
A word for prospective team members
I think it was one of my best decisions I made in my life to come to Gojo. I am sure you will feel the same too.
Marco Giancotti
Technology team
Why did you join Gojo?
I come from a science/tech background, but originally I was making satellites and web platforms for satellite data, not financial services. Working on tech projects was great in itself, but I felt that I wanted to channel that fun to solve non-first-world problems as directly as possible. I started looking to pivot my career in that direction and found Gojo to be the perfect match for that. Even better than I hoped, actually.
What does a day in your life look like?
When there is no pandemic bringing the world to its knees, I usually work from Gojo’s office in Tokyo. Otherwise, I work from home. My team is scattered around the globe, so we communicate online most of the time anyway.
What do you find challenging and rewarding about your job?
In the half-year that I’ve been working here (it flew by like a flash!) I’ve learned lots already, and it’s real fun to work with the best of the best professionals from very different fields. Everyone is both highly-skilled and committed to do good. No one is fooling around. Best of all for me, they are all simply nice people. Of course, working with team members spread across many countries and cultures is not easy. You have to step up your inter-personal skills and get used to the overheads. But if you can do that, it’s extremely rewarding and, I repeat, fun. We get to meet our clients, team up with our partners and solve some of the toughest problems of our society. What better job can I wish for?
A word for prospective team members
You have to be a little crazy and very empathic to work at Gojo. If you are, you are going to love it!
Kana Koda
IR & Fundraising / IPO Project Lead
Kana joined Gojo’s finance team in June 2023, where she is the IPO Project Lead and is involved in investor IR and debt/equity financing.
Prior to joining Gojo, she worked at the Japan Bank for International Cooperation (JBIC) since 2015, where she was mainly in charge of structuring and managing loans for various overseas projects in which Japanese companies participate, including infrastructure projects in developing countries. She also gained experiences in developing ALM strategies based on profitability and market risk analysis for the bank at the Treasury Department. In 2022, she graduated from the University of Cambridge, UK, with a Master of Public Policy.
She enjoys cafe-hopping, cooking, travelling and hot springs. Mother of one child.
Haruna is a professional with expertise in strategy, business development and incubation. She is the Head of Corporate Planning of Gojo, working on strategy development, post merger integration, corporate governance, social performance management, impact measurement, stakeholder impact management and any other projects that are needed to further enhance Gojo’s work.
Prior to Gojo, she worked for Rakuten, a Japanese internet services company for 10 years. As a member of the CEO’s office, she worked on special projects and other items on the CEO’s agenda, including acquisition of overseas companies, enrollment of Englishnization at Rakuten, strategy development of Rakuten Mobile and more. Amongst other things, she also led Rakuten’s ebook business as business manager in Japan and Taiwan, Asian business development, and innovation activities, including internal and external accelerator programs. Before Rakuten, she was a strategy consultant at Booz and Company. She graduated from Tokyo University majoring in Economics. She has lived 3 years in UK and a year in US in her childhood and is fluent in Japanese and English.
Outside of work, Haruna is a partner and board member of Social Venture Partners Tokyo, an NPO supporting seed stage social entrepreneurs to succeed. She is also a mother of 2 children, and enjoys reading and playing the flute.
A Master’s in Social Innovation and Entrepreneurship graduate from the London School of Economics and a Chevening Scholar, Arya cares deeply about poverty alleviation, gender equality, education and youth development. At Gojo, Arya works on social performance management of Gojo’s partners and runs initiatives to measure the impact of Gojo’s partners’ products and services on clients’ lives.
Before Gojo, she worked for 5 years in strategy, business development, community building, program management and leadership in NGOs, social enterprises and for-profit enterprises. Most recently, she served as the Vice President of Women in Technology International in India, a 30 year old pioneer in empowering women in technology across the globe, where she built and led WITI’s India business. She has in the past built communities of 5000+ women in tech and conducted several online learning and mentorship programs.Arya is also a TEDx speaker and one of the 18 young women to receive the prestigious WeTech Qualcomm Global Scholarship.
In her spare time, she enjoys reading non-fiction books, writing blogs on her website (aryamurali.com) and listening to countless hours of Indian music.
Works in: India
Mehnaaz Rehman
HR & Admin
Mehnaaz joined Gojo in March, 2023 as a Deputy Manager- HR & Admin. She has 7 years of experience in HR and has managed Recruitment, Employee Engagement along with managing end to end employee lifecycle. Prior to joining Gojo, Mehnaaz was associated with Universal Sompo general insurance company where she worked as a HRBP heading North region , taking care of various employee greviances , and conducting GPTW surveys . Apart from Universal Sompo, she has also worked with Maxbupa Health insurance company which has given her exposure across industries.
At Gojo, she works under Human Resource and manages end to end employee life cycle with Admin related activities.
Mehnaaz did her Masters in Business Administration from RIT, Roorkee and did her BCA from her hometown Roorkee.
Mehnaaz lives in Ghaziabad , Uttar Pradesh with her family. She has a keen interes in Decoring , Dancing and travelling . She also loves to socialize with all age group people to establish more powerful bonds.
Works In: India
Kohei Katada
Chief Financial Officer
Prior to joining Gojo, Kohei has served as Senior Vice President of Finance at SmartNews, Inc., a developer of a news discovery app. As its 7th employee and part of its management team, he led $80 million of equity financing and undertook a wide range of responsibilities including financial control, accounting, recruiting, people operations, legal, and investor relations.
As one of the founding members and as Chief Financial Officer at LIFENET INSURANCE COMPANY, a leading online life insurer in Japan, Kohei led it’s successful $100 million Initial Public Offering in 2012, and also setup a joint venture in Korea.
Kohei started his career at Morgan Stanley in its Investment Banking Division, where he was involved in multiple cross-border M&A transactions. In 2005, he moved to Hong Kong and joined Och-Ziff Capital Management, a global asset management company.
Kohei has a B.A. in Law from the University of Tokyo. While at school, he did an internship at a local NGO in Bangladesh where he was inspired by the power of microfinance that can unlock the potential of micro-entrepreneurs.
Kohei enjoys playing with his two boys over the weekends. He loves sports and has successfully finished the long-distance triathlon.
Works: Tokyo, Japan
Arnaud Ventura
マネージング・パートナー
世界有数の金融包摂グループ2社を設立、CEOとして率いた。
Jacques Attaliとムハマド・ユヌスの支援を受け、プラネットファイナンスを共同設立し、世界中でアドバイザリーサービスを提供。またアフリカ9カ国と中国でBaobab（旧MicroCred）を設立・CEOとして主導。退職前の2019年にBaobabは100万人の顧客に10億ドルを貸し出し、約2億ドルの総収益と4000万ドル以上の経常利益を創出。
世界経済フォーラムのヤング・グローバル・リーダーであり、the French China FoundationとShare Africaの共同設立者でもある。パリのEFREIでコンピュータサイエンスを、La Sorbonneで哲学を学んだ。フランス語、英語、スペイン語を流暢に話し、歴史と哲学を愛する。スキーとハイキングが好きな二児の父。
Mercy works in Gojo’s Financial Diary (FD) projects as a Research analyst. She assisted in the data processing of baseline & endline surveys and the respondent diaries of Cambodia FD. She is currently involved in the analysis of the Sri Lanka FD project. She also supports the SPM team with the client survey analysis of the partner companies. She has a Masters in Computer Applications and Diploma in Materials Management with Information Science.
She started her career as a Lecturer in Computer Science and later joined the Indian Army as an Officer in the Army Ordnance Corps where she was involved in data analysis, process automation and system implementation of Oracle database system. She is an Oracle Certified Associate in Database Administration. She also has other work experiences in web designing, content management and migration.
Apart from work, she supports emotional and mental health groups and has been serving in the International Bible Study Fellowship since 2015. She likes to travel, cook and watch athletics.
Cheriel Neo
Impact Lead
Cheriel works on initiatives to measure and learn from the impact of Gojo’s partners’ products and services on our clients’ lives. She has a BA (Hons.) in History and English from Exeter College, Oxford University, and an MSc. in Translation Studies from the University of Edinburgh. Cheriel got started in the world of social impact during her time in Oxford, where she ran a homeless outreach, and helped found what would become a national student-led charity for social justice.
After graduating, she joined Social Finance, a social investment financial intermediary, where she designed Impact Bonds in the UK, Cameroon and the West Bank, and helped create an app to track young people’s outcomes after leaving state care. She is a founding director of Proof Bakery, a social enterprise training and employing refugee women in the UK.
In her spare time, Cheriel enjoys reading, snacking, and exploring her neighbourhood. She is an accomplished knitter and an avid home cook.
Works in: Japan
Arya Murali
SPM & Impact
A Master’s in Social Innovation and Entrepreneurship graduate from the London School of Economics and a Chevening Scholar, Arya cares deeply about poverty alleviation, gender equality, education and youth development. At Gojo, Arya works on social performance management of Gojo’s partners and runs initiatives to measure impact of Gojo’s partners’ products and services on clients’ lives.
Prior to Gojo, she worked for 5 years in strategy, business development, community building, program management and leadership in NGOs, social enterprises and for-profit enterprises. Most recently, she served as the Vice President, India at Women in Technology International, a 30 year old pioneer in empowering women in technology across the globe, where she built and led WITI’s business for India. She has in the past built communities of 5000+ women in tech and conducted several online learning and mentorship programs.
Arya is also a TEDx speaker and one of the 18 young women to receive the prestigious WeTech Qualcomm Global Scholarship. In her spare time, she enjoys reading non-fiction books, writing blogs on her website (aryamurali.com) and listening to countless hours of Indian music.
Works in: India
カウンセット・リン
Innovation Lead
米国のSarah Lawrence Collegeでリベラルアーツを学び、一度ミャンマーに帰国し、金融セクターで6年以上の経験を持つ。マイクロファイナンス機関であるProximity FinanceでMISを管理。その後、KBZ Bankでミャンマーの銀行セクターに参入し、Huaweiとのパートナーシップのもと、さまざまなステークホルダーと協力してKBZ Payを開発し、同銀行のアウトリーチを拡大させた。五常入社前は、Yoma Bankのデジタル部門に所属し、SMART Creditというデジタル融資商品を作成し立ち上げた。
財務計画・分析を担当。JP Morgan の元金融アナリストとして、財務分析、予算編成、予測、差異分析などを専門としていた。以前は、DeloitteにTax seniorとして勤務し、Tax戦略等を担当したほか、恵まれない人々のコミュニティを向上させ、社会的、経済的、慈善的な意識を広めるための同社イニシアチブである「Impact Days」に積極的に参加していた。
Jai Hind Collegeで商学を学び、IBSでMBA（Management Finance）を取得。分散型金融とデジタル通貨プロトコルに情熱を注いでいる。
Sheetal joined Gojo in the Internal Audit Team as a consultant in Apr-23. In Apr-24, she joined Gojo as a full time member. At Gojo, she is responsible for conducting/supporting HoldCo and Partner audits. Also, she would assist in developing the Risk framework for Gojo and Partner companies.
She is a qualified Chartered Accountant with over 15 years experience in Process & Internal Audit, IFC (Internal Financial Controls), development of RCM (Risk Control Matrix), SOP (Standard Operating Procedure) & CSA (Control Self Assessment), SOX documentation. Prior to Gojo, she has worked at consulting firms,Tata Motors, Tata Power, Tata Trent, Axis Bank in full time/part time roles.
In her free time she likes to read, travel and write.
Works in India
Kshama Fernandes
Outside Director
Kshama has three decades of experience in Capital Markets, Risk Management and Structured Finance, with the last 15 years focussed on the financial inclusion space in India. Respected for her knowledge and commitment towards the cause of unleashing the power of finance for the greater good, Kshama has been a member of various High Powered Committees setup by the Government of India and has worked on consulting assignments for the World Bank, the Chicago Mercantile Exchange, Ministry of Finance, Government of India, and NSEIT. Through her innovative and pioneering work, she has been instrumental in creating and developing the market for debt for the underbanked in India. Kshama is recognised as a leading figure in the Indian financial markets, and in the world of impact investing. She is also the Vice Chairperson of the Northern Arc Group, a leading finance company in India that invests and connects underbanked institutions and businesses to capital markets investors.
She has a bachelors in Mathematics, a Masters in Management and a Ph.D. in Finance. An adventure sports enthusiast, Kshama is a trained mountaineer, sailor, sky diver and an ardent biker.
Almira Zejnilagic
Outside Director
Almira has two decades of experience in risk and crisis strategy management, having worked as an advisor, board member and management, as well as having extensive Investment Committee experience. Most recently she was a senior executive in a global, fast-growing Web 3 financial services business and previously a Partner at FTI Consulting where she spent a decade and helped build and ran Global Risk and Investigation Practic in Europe, Central Asia and Africa.
During her formative years, as a Bosnian refugee, Almira experienced challenges relating to remittances and access to finance, which later shaped her keen interest in finacial inclusion and digital finance as well as broader issues of social justice.
Almira is a Young Global Leader of the World Economic Forum. She speaks English, Serbo-Croatian and Russian (as well as some basic Tajik). She enjoys reading and cooking with her family.
Abhishek Iyer
Regional Finance
Abhishek has joined Gojo & Company as part of the Finance team. He is a qualified Chartered Accountant with Institute of Chartered Accountants of India and have over 6 years of experience across banking and financial sector & has worked across housing finance, NBFC, Micro Finance and fintech. He is originally from Mumbai (India) & currently living in the city of Bengaluru in the state of Karnataka in India.
Prior to joining Gojo, he worked at Rupeek Fintech which is asset backed gold lending co. At Rupeek he was responsible for managing the financial reporting & audits of Rupeek Fintech & its subsidiary Rupeek Capital.
Outside of work, he enjoys playing cricket, badminton & loves cooking.
Works In: India
Rania Manayra
Corporate Planning Officer
Rania started her journey with Gojo in January 2022 as an intern, working closely with the Corporate Planning and SPM/IM team. She mainly helped develop Gojo’s Impact Reports, write and implement group-wide policies, and conduct social and environmental due diligence. She transitioned to becoming a full-time member in October 2023.
Prior to joining Gojo full-time, Rania studied at Keio University as a MEXT scholarship recipient and graduated with a Bachelor’s degree in strategic management. During her time in university, she was a seminar lead for the International Business and Entrepreneurship Research lab, where she often served as student consultant for various companies and published several papers. She also interned at a global manufacturing company and volunteered at an Indonesian education NPO.
In her spare time, Rania enjoys cooking, reading sci-fi, and going to museums and art galleries.
Works in: Japan
Pooja Kumari Singh
Junior Internal Auditor
Dedicated to analyzing, assessing, and mitigating risks, Pooja is a part of the Internal Audit team at Gojo. She earned her master’s degree in Post Graduate Diploma in Management with her major in Finance from Management Development Institute Murshidabad in April 2023. Certified as an ISO 31000:2018 Risk Management Specialist, Pooja started her journey with Gojo in June 2022 as an intern, working closely with the IA team, taking care of the data room, managing communication with the partner companies and building reports to be submitted to the Audit committee. Post completing her studies, she successfully transitioned her internship into full-time work at Gojo in July 2023 and is currently supporting the team with Audit functions and developing various policies such as the Internal Credit Risk Policy. Pooja had previously worked as an intern in a CA firm in India, where she drafted financial statements and was a business analyst for Purv Technologies, among other organisations
Outside of work, she enjoys taking part in case study competitions primarily in finance and marketing. She is a sports enthusiast and loves travelling.
Grateful for the opportunities that have shaped her career so far, she is motivated to explore the world of finance!
Works in: India
Ignacio Mas-Ribo
Board Member
Ignacio is a non-executive director at Gojo & Company, Senior Fellow at the Fletcher School’s Council on Emerging Market Enterprises at Tufts University, and an independent consultant.
During 2015-2020, Ignacio was co-founder and executive director at the Digital Frontiers Institute, a not-for-profit that develops professional development training courses around digital money and payments. Previously, he was Deputy Director in the Financial Services for the Poor program at the Bill & Melinda Gates Foundation and Senior Advisor at the Technology Program at CGAP. I have been Director of Global Business Strategy at Vodafone Group, Executive VP of Marketing and Account Management at DoCoMo interTouch, and Senior Manager responsible for telecoms investments in Europe for Intel Capital.
Ignacio has undergraduate degrees in maths and economics from MIT and a PhD in economics from Harvard University. He has been Adjunct Professor at the Booth School of Business at the University of Chicago.
Vidary Inthamone
Debt Fundraising & Treasury Manager
Vidary joined Gojo in September 2022, working part of her time in the finance team. She has over 10 years of experience in microfinance – in the investment department at the holding company Advans International, and in the operations department whilst working for a Mexican MFI at the beginning of her career.
The other part of her time as an independent consultant is still dedicated to the microfinance industry, working mostly on ESG related matters.
Vidary graduated from EM Lyon, Master of Science in Management, specialized in Finance & International business.
She speaks French, English, Spanish fluently and can be conversational in Slovak and Laotian.
Vidary loves soul music, cooking, travelling, mountain climbing and surfing. She’s the mother of 2 young boys.
金融機関で働くかたわら、2007年にLiving in Peaceを設立し(2017年に理事長退任)、日本初のマイクロファイナンス投資ファンドを企画した。過去15年以上にわたり社会的養育を受ける子どもの支援に携わっており、2021年に日本児童相談業務評価機関を共同設立した。
単著は9冊。日本縦断1648kmウルトラマラソン完走。空手黒帯、ブラジリアン柔術青帯(2022年時点)。世界経済フォーラムのYoung Global Leader 2018選出。一般財団法人五常代表理事。朝鮮大学校法律学科、早稲田大学大学院ファイナンス研究科卒。趣味はストリート写真を撮ること。時々バンドでドラムを叩く。
取締役会議長、監査委員会及び指名委員会の委員を務める。
勤務地：日本
伊藤駿
Investment
ミャンマーのMicrofinance Delta International (MIFIDA)社の副社長と、五常のパートナー会社のための資金調達・事業開発を兼務。
2022年8月、人事部のアシスタント・ディレクターとして五常に入社。12年の人事経験を持ち、採用、従業員エンゲージメント、業績評価、従業員のライフサイクル管理などを行ってきた。五常入社前は、EYで職場におけるウェルビーイングを推進するプロジェクトを担当し、調査、従業員の考え方の理解、ウェルビーイングプログラムのカスタマイズなどの仕事を経験した。また、Genpact、HCL、Max Bupa Health Insurance、Pearl Academyなど様々な企業で働き、業界を超えた経験を積んできた。
ミレーナは、スタートアップ向けアドバイザーのTherion Advisersの共同創業者兼Managing Partner、気候変動の課題解決に取り組む革新的なソリューションに投資するグローバル・ベンチャーキャピタルであるAera VCのVenture Partner、ベンチャーキャピタルAntlerのVenture Partnerを務めています。以前はロンドンでUBSグループ投資銀行部門のExecutive Director、シンガポールのウェルスマネジメントのコンサルタントを歴任。慈善活動にも力を注いでおり、複数のNGOの創設者やパートナー。米国証券アナリスト。London School of EconomicsでInternational Accounting and Financeの修士号を取得。
数社の起業を経験の後、マッキンゼー・アンド・カンパニーの日本およびドイツを拠点に主に海外企業の経営支援に従事。その後、オックスフォード大学に移籍し、経営学の優等修士号と博士号を取得。立命館大学経営学部を経て、2016年より現職。専門は、経営戦略、国際経営、および、制度と組織の関係。慶應義塾大学政策・メディア研究科委員、上場企業を含む複数のスタートアップの社外役員を兼務。著書に『STARTUP優れた経営者は何を考え、どう行動したか』、『経営戦略原論』、『領域を超える経営学』、分担著に『Japanese Management in Evolution』などがある。
勤務地：日本
堅田 航平
Chief Financial Officer
大学在学中にバングラデシュのNGOにおけるリサーチ・インターンを通じて、マイクロファイナンスの可能性と課題を認識。大学卒業後、インドの英文校正スタートアップの立ち上げに関与したのち、モルガン・スタンレー証券 投資銀行本部においてM&Aアドバイザリー業務に従事。Och-Ziff Capital Management(Hong Kong)を経て、2008年にライフネット生命保険に入社し、経営管理、事業開発、組織開発、韓国におけるJV設立などを担当。IPO準備の責任者として同社を東証マザーズ上場に導き、執行役員CFOに就任。
キャリアをスタートさせた当初から、イノベーションとインパクトに関心があり、現在ドイツ1位にランクインする初の完全自動化オンラインクレジットソリューション、easyCreditを開発。五常入社以前は、Vision Fund MyanmarのCOOとして、完全デジタル化されたマイクロファイナンスシステムを開発・導入し、貧困顧客30万人以上にローン、預金、教育へのアクセスを提供。現在は、デジタル化と変革のプロセスについて、いくつかの銀行にアドバイスをしている。
Yoshi joined Gojo and currently is leading the company’s analytics projects. Having graduated from Tokyo University and worked for Dai-ichi Life Insurance for 2 years, he spent 10 years as a quantitative analyst at Goldman Sachs Asset Management where he used to work for Global Alpha, a hedge fund of the investment bank.
At Goldman Sachs, Yoshi managed quantitative global tactical asset allocation of the fund and developed various quantitative investment management products and tools. After leaving Goldman Sachs, he founded his own company and used to run a music studio business while providing consulting services for financial institutions. He loves finance theory, music, and skiing.
Works in: Japan
Takao Takahashi
Chief People & Inclusive Officer
At Gojo, Takao leads corporate planning and HR. Before joining Gojo, Takao was an Investment Officer at International Finance Corporation (IFC), the private sector arm of the World Bank Group, based in both Washington DC and Jakarta. In his 7 years with IFC, he led investments in microfinance institutions, banks and fintech startups in emerging markets. Before IFC, Takao worked as the Bhutan Prime Minister’s Fellow, developing microfinance regulations and financial inclusion policy to contribute to Bhutan’s Gross National Happiness (GNH). He also worked for 4 years as a management consultant with McKinsey & Company based in Frankfurt and Tokyo.
Takao graduated from Georgetown University, USA, with a Master of Science in Foreign Service and completed his Bachelor of Laws from Kyoto University, Japan.
Takao loves singing, both opera and karaoke. Tennis is his favorite sport. He has authored a book in Japanese, the English translation of the title being; ‘What is true happiness? Thoughts from Bhutan’
Works: Japan
Shun Ito
Investment
Based in Myanmar, Shun is the Deputy CEO at Microfinance Delta, and also takes on a role in fundraising and business development activities for all Gojo’s partner companies.
After studying at Keio University, Faculty of Economics, and graduating from School of Oriental and African Studies (SOAS), University of London, Shun joined Roland Berger and worked in the Japan and Singapore Offices. As a management consultant, he was involved in multiple projects across Southeast Asia.
As a freelance consultant, Shun worked in rural Japan in Akita for a local supermarket chain. His early childhood was spent in the UK and Brazil. Proficient in English and Japanese, he also has basic Burmese skills. Tennis is his favourite sport. During an earlier stint in Myanmar, Shun ordained at a Buddhist monastery and practiced meditation.
Works in: Myanmar
Sheetal Bhandari
Audit Manager
Sheetal joined Gojo in the Internal Audit Team as a consultant in Apr-23. In Apr-24, she joined Gojo as a full time member. At Gojo, she is responsible for conducting/supporting HoldCo and Partner audits. Also, she would assist in developing the Risk framework for Gojo and Partner companies.
She is a qualified Chartered Accountant with over 15 years experience in Process & Internal Audit, IFC (Internal Financial Controls), development of RCM (Risk Control Matrix), SOP (Standard Operating Procedure) & CSA (Control Self Assessment), SOX documentation. Prior to Gojo, she has worked at consulting firms,Tata Motors, Tata Power, Tata Trent, Axis Bank in full time/part time roles.
In her free time she likes to read, travel and write.
Works in India
Rahul Rokade
Senior Data Engineer
Rahul holds a masters degree in Computer Science & Engineering from Indian Institute of Technology – Bombay, India.
After graduating, he joined Quikr India Pvt. Ltd. and led implementation of various in-house systems there. Prior to joining Gojo, Rahul worked for leading Indian matchmaking platform Shaadi.com in their Data Engineering team, and was responsible for implementing and enhancing cloud-based data lake and data warehousing systems.
At Gojo, Rahul is working as a part of the Technology/Data team on building a data management platform to support the company’s data strategy.
Rahul likes photography and cooking. He has a keen interest in topics related to the existence and evolution of life, and has recently developed an interest in learning about the influence of religion and mythology on modern technological advancements.
Rahul is an animal lover. He loves to spend his free time with family, friends and his dog Eathen.
Works in: India
Pooja Kumari Singh
Junior Internal Auditor
Dedicated to analyzing, assessing, and mitigating risks, Pooja is a part of the Internal Audit team at Gojo. She earned her master’s degree in Post Graduate Diploma in Management with her major in Finance from Management Development Institute Murshidabad in April 2023. Certified as an ISO 31000:2018 Risk Management Specialist, Pooja started her journey with Gojo in June 2022 as an intern, working closely with the IA team, taking care of the data room, managing communication with the partner companies and building reports to be submitted to the Audit committee. Post completing her studies, she successfully transitioned her internship into full-time work at Gojo in July 2023 and is currently supporting the team with Audit functions and developing various policies such as the Internal Credit Risk Policy. Pooja had previously worked as an intern in a CA firm in India, where she drafted financial statements and was a business analyst for Purv Technologies, among other organisations.
Outside of work, she enjoys taking part in case study competitions primarily in finance and marketing. She is a sports enthusiast and loves travelling.
Grateful for the opportunities that have shaped her career so far, she is motivated to explore the world of finance!
Works in: India
Mercyline Manoj
Researcher in Residence
Mercy works in Gojo’s Financial Diary (FD) projects as a Research analyst. She assisted in the data processing of baseline & endline surveys and the respondent diaries of Cambodia FD. She is currently involved in the analysis of the Sri Lanka FD project. She also supports the SPM team with the client survey analysis of the partner companies. She has a Masters in Computer Applications and Diploma in Materials Management with Information Science.
She started her career as a Lecturer in Computer Science and later joined the Indian Army as an Officer in the Army Ordnance Corps where she was involved in data analysis, process automation and system implementation of Oracle database system. She is an Oracle Certified Associate in Database Administration. She also has other work experiences in web designing, content management and migration.
Apart from work, she supports emotional and mental health groups and has been serving in the International Bible Study Fellowship since 2015. She likes to travel, cook and watch athletics.
Mehnaaz Rehman
HR & Admin
Mehnaaz joined Gojo in March, 2023 as a Deputy Manager- HR & Admin. She has 7 years of experience in HR and has managed Recruitment, Employee Engagement along with managing end to end employee lifecycle. Prior to joining Gojo, Mehnaaz was associated with Universal Sompo general insurance company where she worked as a HRBP heading North region , taking care of various employee greviances , and conducting GPTW surveys . Apart from Universal Sompo, she has also worked with Maxbupa Health insurance company which has given her exposure across industries.
At Gojo, she works under Human Resource and manages end to end employee life cycle with Admin related activities.
Mehnaaz did her Masters in Business Administration from RIT, Roorkee and did her BCA from her hometown Roorkee.
Mehnaaz lives in Ghaziabad , Uttar Pradesh with her family. She has a keen interes in Decoring , Dancing and travelling . She also loves to socialize with all age group people to establish more powerful bonds.
Works In: India
Masahiro Kotosaka
Outside Director
Masahiro Kotosaka is an Associate Professor at Keio University and a non-executive director of Gojo & Company since March 2017. He is an expert in Internationalization strategy and early stage business development, and advisor/non-executive director of several start-up/multinational companies.
Before moving to Keio, he was an associate professor of multinational management at Ritsumeikan University, a teaching & research associate at the University of Oxford, and a consultant at McKinsey & Company based in Frankfurt and Tokyo. As a practitioner, he worked for strategy/marketing projects with sixteen client organizations across nine industries and nine countries and spent four years running three profitable IT/Retail businesses before joining McKinsey.
He graduated from the University of Oxford with D.Phil. (Ph.D) in Management Studies and MSc in Management Research with Distinction. His recent publication includes STARTUP (Co-authored, NewsPicks Publishing, 2020), The Element of Strategic Management (Toyo Keizai, 2018), and The Japanese Business in Evolution (Co-authored, Routledge, 2017).
Works in: Japan
Kaung Set Lin
Innovation Lead
Kaung Set Lin studied Liberal Arts at Sarah Lawrence College in the United States and returned to Myanmar at the end of 2012. He has over 6 years of experience in the financial sector in Myanmar. He started out his career in microfinance managing the MIS while exploring digital products and partnerships at one of Myanmar’s leading MFIs, Proximity Finance. After this, he entered Myanmar’s banking sector with KBZ Bank, where he worked with different stakeholders in partnership with Huawei to develop KBZ Pay to expand the outreach of the bank. Before joining Gojo & Co in late 2019, he worked for Yoma Bank’s Digital Division, where he created and launched a digital lending product called SMART Credit.
When he is not busy working, Kaung Set likes to travel and read along with learning new skills. He also likes going to music festivals and would travel to go to different events around the region.
Works in: Myanmar
Karthik Pai Nejigar
Regional Finance Manager
Karthik has joined Gojo & Company as part of the Finance team. He is a qualified Chartered Accountant with Institute of Chartered Accountants of India and have over 8 years of experience across multiple areas of the finance function. He is based out of the city of Bengaluru in the state of Karnataka in India.
Prior to joining Gojo, he worked at Avanti Finance, a fintech startup. At Avanti he was responsible for the entire finance function and was part of the team that successfully closed Avanti’s first equity fund raise of USD 26 Million. He has also worked at CapitaLand where he was responsible for financial reporting for India business and led the setup of the treasury function for their India business.
Outside of work he enjoys cooking and also tries to keep fit by cycling and running. He is an avid traveller and has travelled extensively across India.
Works In: India
Ignacio Mas-Ribo
Outside Director
Ignacio is a non-executive director at Gojo & Company, Senior Fellow at the Fletcher School’s Council on Emerging Market Enterprises at Tufts University, and an independent consultant.
During 2015-2020, Ignacio was co-founder and executive director at the Digital Frontiers Institute, a not-for-profit that develops professional development training courses around digital money and payments. Previously, he was Deputy Director in the Financial Services for the Poor program at the Bill & Melinda Gates Foundation and Senior Advisor at the Technology Program at CGAP. I have been Director of Global Business Strategy at Vodafone Group, Executive VP of Marketing and Account Management at DoCoMo interTouch, and Senior Manager responsible for telecoms investments in Europe for Intel Capital.
Ignacio has undergraduate degrees in maths and economics from MIT and a PhD in economics from Harvard University. He has been Adjunct Professor at the Booth School of Business at the University of Chicago.
Arisa Oba
IR Manager
Arisa works on investor relations and funtraising with the team.
After graduating from Keio University, Department of Political Science, and studying abroad at the University of Manchester as an exchange student, Arisa joined the Investment Banking Division of Mitsubishi UFJ Morgan Stanley. She was involved in cross-border and domestic M&As, equity offerings and financial advisories, primarily for the real estate industry.
Building on her long-standing interest in global inequality and her experience interning at a local NGO in Tanzania providing empowerment programs for women and children, she aims to dedicate herself to solving injustice in the world.
She loves yoga, traveling, and reading books to find beauty and peace inside and outside.
Works in: Japan
Vidary Inthamone
Debt Fundraising & Treasury Manager
Vidary joined Gojo in September 2022, working part of her time in the finance team. She has over 10 years of experience in microfinance – in the investment department at the holding company Advans International, and in the operations department whilst working for a Mexican MFI at the beginning of her career.
The other part of her time as an independent consultant is still dedicated to the microfinance industry, working mostly on ESG related matters.
Vidary graduated from EM Lyon, Master of Science in Management, specialized in Finance & International business.
She speaks French, English, Spanish fluently and can be conversational in Slovak and Laotian.
Vidary loves soul music, cooking, travelling, mountain climbing and surfing. She’s the mother of 2 young boys.
Works in: Slovakia and France
Tomohiro Isozaki
CEO, Maxima
Tomo joined Gojo in 2018 as a Country representative of Cambodia and became the CEO of Maxima Microfinance Plc. in 2022. He oversees the strategic and operational development of Cambodian business. He leads the MFI by managing strategy, corporate planning, operation, credit, HR, digital initiative, marketing, fundraising, and social performance management.
Prior to Gojo, he worked for Healthbank Pte.Ltd. as a Business Development Associate, working in Vietnam, Malaysia, and Singapore. Next, he joined McKinsey (Tokyo office) and was involved in multiple projects. Later, as a member of the strategic planning division of the Food Business Unit of Mitsui &Co.,Ltd. Tomo was engaged in projects of strategy, investment, research, and group company management.
Tomo is proficient in English and Japanese and is also learning Khmer. His motto is “Be tough, wise and tolerant, enjoying your own life.” Throughout the business activity, he tries to establish a fair and free society based on trustworthy relationships.
Works in: Cambodia
Tomasz Ociepka
Data Analytics
Tomasz graduated from Queen Mary University of London, United Kingdom, with a Master of Science in Mathematics.
Before joining Gojo, Tomasz was an independent data scientist based in Oxford, United Kingdom. He was providing services in the area of data analysis and data management for startups and SMEs. He was also a consultant for academic research using advanced quantitative methods.
In 2019 he joined Gojo to fight income inequalities in the world. Among others, he is responsible for data analysis and data projects in Gojo as well as support partner companies with his knowledge and experience.
Likes hiking and ink paintings. When inspiration strikes, he writes haiku.
Works in: Japan
Shraddha Kumari
HR Assistant Director
Shraddha joined Gojo in August, 2022 as an HR Assistant Director. She has 12 years of experience in HR and has managed Recruitment, Employee Engagement, Performance Appraisal along with managing end to end employee lifecycle. Prior to joining Gojo, Shraddha was associated with EY (Ernst & Young) where one of the most fun project she worked was around driving Wellbeing at work which included surveys, understading employee mindset and customizing Wellbeing programs under diffferent pillars like Social, Financial, Physical and mental wellness. Apart from EY, she has worked with different organizations like Genpact, HCL, Max Bupa Health Insurance and Pearl Academy which has given her exposure across industries.
At Gojo, she leads Human Resource and manages end to end employee life cycle along with focusing on building the right culture.
Shraddha did her Masters in Business Administration from IBS, Kolkata and did her Psychologu Hons. from her hometown Jaipur.
Shraddha lives in Jaipur, Rajasthan with her family. She loves to travel, enjoys going on treks and is an ardent dog lover. She also enjoys meeting new people and building meaningful connections.
Works In: India
Sajin J S
PMO Pasio Youth Banking App
Sajin has over 7 years of experience in Android application development. He joined Gojo as a Software Engineer as part of the technology team. He is a Bachelor of Engineering graduate, passed out from Nagarjuna college of Engineering and Technology, Bangalore, India.
Before joining Gojo, Sajin was a Lead Engineer at Seqato, and was responsible for leading the mobile team and developing mobile applications. Prior to Seqato, Sajin worked in companies Rainconcert Technologies, Codeleven Technologies and Businocrats. In his career, he developed Android applications in different categories like Weather, Health & Fitness, Finance, Social, Business, Productivity, Food & Drink, Maps & Navigation etc.
Sajin likes spending free time with family and friends. He loves playing cricket, chess and carrom board, also he loves to listen to all types of songs.
Works In: India
Ryo Satake
Head of Accounting and FP&A
Ryo is a Certified Public Accountant and works at Gojo as a head of Accounting and FP&A. Ryo has a bachelor’s degree in Economics from the University of Keio. While at university he passed the CPA exam, the youngest to do so that year. He did an internship at Ernst & Young Philippines, where one of his clients was a microfinance institution, and was impressed with the purpose of microfinance and its business model.
After graduating, he joined Ernst & Young in Tokyo, where he engaged in financial audits, internal control audits, operations/financial management advisory and financial due diligence for potential M&A. He also spent 2 years on secondment at the EY Los Angeles office, where he was in charge of supporting a unicorn startup company headquartered in the United States. He has experience auditing under IFRS, US-GAAP and J-GAAP.
Ryo is very fond of traveling, reading books, watching soccer and going to the sauna.
Works in: Japan
Rania Manayra
Corporate Planning Officer
Rania started her journey with Gojo in January 2022 as an intern, working closely with the Corporate Planning and SPM/IM team. She mainly helped develop Gojo’s Impact Reports, write and implement group-wide policies, and conduct social and environmental due diligence. She transitioned to becoming a full-time member in October 2023.
Prior to joining Gojo full-time, Rania studied at Keio University as a MEXT scholarship recipient and graduated with a Bachelor’s degree in strategic management. During her time in university, she was a seminar lead for the International Business and Entrepreneurship Research lab, where she often served as student consultant for various companies and published several papers. She also interned at a global manufacturing company and volunteered at an Indonesian education NPO.
In her spare time, Rania enjoys cooking, reading sci-fi, and going to museums and art galleries.
Works in: Japan
Rajnish Roy
Head of Internal Audit
Rajnish has joined the Gojo Group as the Head of Internal Audit from Dec 2021. He is responsible for internal audit function in Gojo Group and collaborating with the internal audit functions with each partner of Gojo. He is a Chartered Accountant, Certified Fraud Examiner, Certified Anti-Money Laundering Specialist and ISO9001:2015 Lead Auditor. He has a total experience of 20 years in the Banking and Financial space and has worked in various banks and financial institutions.
In his last assignment with Axis Bank, he was responsible for Anti Money Laundering Compliance. He has also worked with the Lulu Financial Group as the Chief Internal Auditor, at their Global Headquarter in Abu Dhabi. In his other job assignments, he has worked with ICICI Bank, PwC, YES Bank and HDFC Life.
In his free time he runs marathon, hikes and listens to music.
Works In: India
Koharu Suganuma
Financial Reporting / Accounting
Koharu is a Certified Public Accountant and Tax Accountant in Japan and works at Gojo with a focus on accounting, tax, and financial reporting.
Koharu has a B.A. in Policy Management from Keio University. She passed the CPA exam when she was a sophomore in university and started her career at Ernst & Young Tokyo as an auditor. After spending 4 years focusing on statutory/internal control audits and IFRS implementation projects, she joined Deloitte Tohmatsu Financial Advisory and experienced cross-border and domestic M&A advisory, mainly financial due diligence, overall support for carve-out transactions, deal structuring, and PMI projects for 3 and half years.
Outside of Gojo, Koharu delivers several supports to start-ups by building and improving business flows and providing accounting/tax services.
Koharu loves listening to music, watching movies, traveling and visiting hot springs. She also enjoys road biking and hopes to take a long vacation and go around Taiwan by bike in the future.
Works In: Japan
Ishaq Sutarwala
FP&A officer
For Gojo, Ishaq works on Financial Planning & Analysis. As an ex-financial analyst at JP Morgan, he specialised in analysing financials, budgeting, forecasting and variance analysis. Before being an analyst, he worked with Deloitte as a tax senior taking care of all statutory compliances for its clients, assisting in quarterly projections and annual tax planning strategy. At Deloitte, he actively participated in ‘Impact Days’- the company’s initiative to spread social, economical and philanthropic awareness by uplifting underprivileged communities.
Ishaq did his MBA from IBS in Management Finance and graduated in Commerce from Jai Hind College, Mumbai. He is passionate about decentralised finance and digging deep into digital currency protocols.
Ishaq is scrupulous and professionally valued for using agile methods in executing financial analysis. Driven, he targets to grow in leadership positions pertaining to finance. He enjoys watching sports and comedy.
Hiroko Watanabe
Financial Reporting / Accounting
Hiroko is a Certified Public Accountant and works at Gojo as a member of the finance team, primarily working on accounting and financial reporting.
She passed the CPA exam in Japan while studying at Keio University and after graduation, she joined PwC Aarata LLC, where she engaged in audits of the asset management industry, internal control verification services, financial regulatory advisory services, and experienced audits under IFRS and J-GAAP.
Outside work, she enjoys playing the clarinet and watching baseball games.
Works in: Japan
Gürol Sari
Chief Operating Officer
Gürol Sari joined Gojo in June 2020 as our Chief Operating Officer, and oversees the strategic and operational development of our partner institutions. Gürol has extensive leadership experience in retail banking, SME finance, microfinance & financial digitalization, as well as experience in turnarounds of several institutions. He has worked in the banking sector for over 30 years in many countries, including Germany, Austria, Myanmar, Turkey, Albania, Russia, Australia, and Tanzania.
From the start of his career, his interest was drawn towards innovation and impact: Gürol created the first fully automated online credit solution in Germany, easyCredit, which is ranked No.1 today in Germany. Prior to joining Gojo, Gürol worked as Chief Operating Officer of Vision Fund Myanmar, where he developed and implemented a fully digitized microfinance system that provided over 300,000 clients in extreme poverty with access to credit, savings, and education. He currently advises several international banks on digitization and change processes.
Gürol has a creative spirit and is always active. He is passionate about architecture, gardening, handicraft (particularly remodeling houses), and loves to bike and to play tennis. He dreams of sailing with his wife once his two children are independent.
Works in: Germany
Grace Leung Wing Yan
Financial Reporting / Accounting
Grace has joined Gojo & Company as part of the Finance team with a focus on accounting and financial reporting. She earned her Bachelor’s degree in professional accountancy from the Chinese University of Hong Kong.
Grace started her career with PricewaterhouseCoopers(PwC) Hong Kong and later relocated to PwC Japan in 2012. At PwC, she engaged in statutory audits and financial reporting advisory projects including IFRS/USGAAP conversions and accounting policy advisory. She was also seconded to the IFRS Foundation Asia-Oceania Office between 2014 – 2016, performed research on tax disclosure and IFRS reporting by jurisdictions. Just prior to joing Gojo, she spent 2 years at Japan Computer Vision Corp., an IT startup company where she was responsible leading the accounting and financial planning and analysis team.
Outside of work, she enjoys spending time outdoor with her family and she also loves watching soccer games.
Works In: Japan
Arnaud Ventura
Managing Partner
Arnaud has founded and led two of the leading European financial inclusion groups active in Micro and SME finance, as well as digital finance.
Between 1998 and 2008, Arnaud cofounded and led PlaNet Finance with the support of Jacques Attali (Chairman) and Muhammed Yunus (Chairman Advisory Board). It was one of the most successful European financial inclusion groups, providing mainly advisory services in the sector. Between 2008 and 2019, Arnaud founded & led Baobab (formerly MicroCred), the leading Micro&SME digital bank in Africa & China. In 2019 alone, Baobab lent $1 billion to 1 million clients, generating around $200 million total revenues and more than $40 million pre-tax profit.
Arnaud is a Young Global Leader of the World Economic Forum. He also cofounded the French China Foundation, the leading network of Young Leaders between France and China, and Share Africa, a platform to promote Africa’s innovation and creativity. Arnaud graduated from EFREI, Paris, in Computer Science, and La Sorbonne in Philosophy. He speaks French, English and Spanish fluently and loves reading history & philosophy. He loves skiing and hiking in the mountains (particularly in the South of France), and has 2 young boys.
Works in: France
Almira Zejnilagic
Outside Director
Almira has two decades of experience in risk and crisis strategy management, having worked as an advisor, board member and management, as well as having extensive Investment Committee experience. Most recently she was a senior executive in a global, fast-growing Web 3 financial services business and previously a Partner at FTI Consulting where she spent a decade and helped build and ran Global Risk and Investigation Practic in Europe, Central Asia and Africa.
During her formative years, as a Bosnian refugee, Almira experienced challenges relating to remittances and access to finance, which later shaped her keen interest in finacial inclusion and digital finance as well as broader issues of social justice.
Almira is a Young Global Leader of the World Economic Forum. She speaks English, Serbo-Croatian and Russian (as well as some basic Tajik). She enjoys reading and cooking with her family.
Abhishek Iyer
Regional Finance
Abhishek has joined Gojo & Company as part of the Finance team. He is a qualified Chartered Accountant with Institute of Chartered Accountants of India and have over 6 years of experience across banking and financial sector & has worked across housing finance, NBFC ,Micro Finance and fintech. He is originally from Mumbai (India) & currently living in the city of Bengaluru in the state of Karnataka in India.
Prior to joining Gojo, he worked at Rupeek Fintech which is asset backed gold lending co. At Rupeek he was responsible for managing the financial reporting & audits of Rupeek Fintech & its subsidary Rupeek Capital.
Outside of work he enjoys playing cricket ,badminton & loves cooking.
Works In: India
Kshama Fernandes
Outside Director
Kshama has three decades of experience in Capital Markets, Risk Management and Structured Finance, with the last 15 years focussed on the financial inclusion space in India. Respected for her knowledge and commitment towards the cause of unleashing the power of finance for the greater good, Kshama has been a member of various High Powered Committees setup by the Government of India and has worked on consulting assignments for the World Bank, the Chicago Mercantile Exchange, Ministry of Finance, Government of India, and NSEIT. Through her innovative and pioneering work, she has been instrumental in creating and developing the market for debt for the underbanked in India. Kshama is recognised as a leading figure in the Indian financial markets, and in the world of impact investing. She is also the Vice Chairperson of the Northern Arc Group, a leading finance company in India that invests and connects underbanked institutions and businesses to capital markets investors.
She has a bachelors in Mathematics, a Masters in Management and a Ph.D. in Finance. An adventure sports enthusiast, Kshama is a trained mountaineer, sailor, sky diver and an ardent biker.
Yoko Matsumura
Legal & Compliance Officer
Starting in October 2023, Yoko is responsible for legal and compliance matters at Gojo. She is a qualified attorney-at-law in Japan.
After becoming a registered attorney-at-law in 2009, Yoko spent five years working in the corporate department of Clifford Chance’s Tokyo office. Subsequently, she joined Recruit Co., Ltd. right after its initial public offering, where she handled a wide range of legal matters, including major M&A transactions, venture investments, stock-based compensation, and disclosure requirements.
In her personal life, Yoko is a mother of two children. She aspires to balance her work at Gojo with parenting and actually enjoying the process. Yoko loves browsing stunning photographs from around the world while contemplating her next vacation destination.
Location: Tokyo
Charm Cai
Office Manager
Charm takes care of Gojo team members as the office manager. Having worked in various industries and a strong understanding of different cultures and people from all walks of life, she always strives to make a difference for others. In Gojo, she is dedicated to creating a positive, welcoming, and inclusive environment for everyone.
In her spare time Charm likes to cook, play with cats, doing volunteer work, and watch the sea. She is thankful for her peaceful life with family and friends.
Works in: Japan
Michelle Chang
Innovation Product Director
Michelle joined Gojo in September 2022 as the innovation product director. She is a seasoned technology and VC executive with pan-Asian experience at leading VC funds and diverse insight spanning e-commerce marketing, venture building, and finance.
Before joining Gojo, she was venture manager at Launcho Ventures focusing on scaling consumer brands focusing on SEA and the US market. Her career has included her significant time at Vertex Venture Holdings, a subsidiary of Temasek Holdings. In her four years at Vertex, she made investments across the SEA market and Taiwan. Before Vertex, Michelle was the first employee of Reebonz Taiwan, scaling a luxury e-commerce platform and led the growth of the digital business from the ground up to nearly $USD1 million in its first year. She also worked at the leading grocery startup Honestbee as C-suite manager
During her free time, Michelle enjoys doing yoga, reading, and listening to music.
Royanne Doi
Outside Director
Royanne Doi is the former Corporate Chief Ethics Officer of Prudential Financial Inc., and former Advisor for Global Legal, Ethics & Compliance to Yamaha Corporation.
Prior to Yamaha, Royanne held senior legal positions with major global financial institutions. At one point, she managed 200+ staff around the world, with business experience in North and South America, Asia, and Europe. During her tenure as a global ethics officer, Prudential Financial received Ethisphere’s designation as one of the World’s Most Ethical Companies for the first time in 2015, and multiple times thereafter. As a member of Gojo’s board, she will further accelerate the strengthening of internal audit and corporate governance to enable the sustainable growth of Gojo group.
Royanne has an undergraduate degree in Philosophy, from Washington University in St. Louis, graduating Magna Cum Laude, Phi Beta Kappa. She earned her Juris Doctorate from UCLA School of Law. She is married to her law school sweetheart and has lived in Japan since 1994. She has three passions: economic empowerment for women, Asia with an emphasis on Japan, and the intersection between neuroscience and behavioral ethics.
Works in: Japan
Taejun Shin
Founder & CEO
Taejun cofounded Gojo in 2014 and has led the company’s growth until today as the CEO. Before Gojo, Taejun worked as an investment professional at Morgan Stanley and Unison Capital. To deal with an enormous number of investment projects, Taejun studied programming and automated many financial models, some of which are used even today.
While working in the sector, Taejun founded Living in Peace, an NGO, in 2007 and created the first microfinance investment fund in Japan. Taejun has been involved in Japan’s child foster care for more than a decade and co-established Japan Office for Standards on Children Services in 2021 to conduct third-party inspections on the local authority children services in Japan.
Taejun is the Young Global Leader of the World Economic Forum and is the youngest founding board member of Endeavor Japan. He is an author of 9 books, a finisher of the 1648 km ultra-marathon, and a Karate black-belt holder (he just recently started Brazilian Jiu-jitsu and owns a blue belt as of 2022). Taejun is fluent in Japanese, Korean, and English. He plays drums and loves shooting street photos of the world.
